Q1. The nurse teaches unlicensed assistive personnel (UAP) about caring for a patient who is withdrawing from alcohol and street drugs. Which communication technique when observed by the nurse indicates the UAP has understood the instructions?
- Speaking with a loud voice and giving general comments
- Conveying a cheerful tone, using humor when appropriate
- Providing detailed explanations in a quiet voice
- Using matter-of-fact manner and short sentences
Show answer and explanation
Answer: D. Using matter-of-fact manner and short sentences
The nurse should teach personnel to communicate with patients who are withdrawing from alcohol and street drugs in a calm, matter-of-fact manner, using short sentences and a moderate tone of voice. This approach promotes orientation, reinforces cognitive-perceptual functions, and decreases anxiety. A cheerful tone and humor are inappropriate, possibly leading to misperceptions by the patient with cognitive-perceptual impairment. Using general and abstract terms and a loud tone of voice increases anxiety and may lead to misunderstanding. Lengthy explanations delivered with a quiet voice will lead to frustration and increased anxiety.